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Questions and Answer

Why order directly from the Nambucca Tea Tree Oil Farm?

Can I get the Oil in my country?
Why are small orders shipped from Switzerland?
How much is the shipping cost?
Why can I only get the oil through this web site?
Can I order by fax?
Is it possible to order without a credit card?
Is it safe to use my credit card?
Why is The Nambucca Tea Tree Oil Farm HP so safe?
Can I pay by check?
What do I do if the post breaks my order?
My order does not arrive, what should I do?
If I am not satisfied with my order, can I send it back?
Why do organic products cost more?

 

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We ship our Nambucca Tea Tree Oil worldwide. The shipping charge is the same for
every country and the average shipping time is 4 to 10 days.

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For fast delivery we ship them from Switzerland, as the Swiss post office can guarantee us good service. In addition, small quantities are not allowed to be sent by the Australian post office. Only bulk orders from 50 Kilos will be sent from the Farm to your establishment.

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Every item has its own shipping charge. The shipping charge will be added at the end of the ordering process, however before the order is final. Therefore you will always be able to change the quantity or even to cancel your order if you find it not appropriate.

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We have only a small farm which produces very high quality oil. Therefore our prices are too high for wholesale markets. There are a few chemist's who offer our oil. However we recommend you order it direct from our farm's web site, so you will always have the newest and best oil.

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Yes! You can place your order the same as you order it online.

First, enter the quantity you wish to purchase.

Second, click "CHECKOUT" or the link "Current Order". Now you see the "Order Summary". Make the necessary changes and then print it out.

Third, click on "CHECKOUT". Fill out your contact information and print out this site again. 

Fourth, click on the "CONTINUE CHECKOUT" and print out this site. Fill it out by hand and fax all the pages to the following USA fax number: + 1 (425) 955-9133.

We will then send you a confirmation e-mail.

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Yes. You can send the money with PayPal.

  Pay me securely with your Visa, MasterCard, Discover, or American Express card through PayPal!

You can pay with a credit card or checking account with a eCheck.

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Yes, shopping at The Nambucca Tea Tree Oil Farm home page is safe. We guarantee that every transaction you make at the Nambucca Tea Tree Oil Farm home page will be 100% safe.

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Safe Technology: Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number and name, so that it cannot be read as the information travels over the Internet.
The "s" in "https://" at the beginning of the URL means you are logging into a secure page.
                      

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YES, with an eCheck on paypal.com

When you place an order on our website, choose the PayPal option instead of the credit card option on the payment method. You will then be directed to the PayPal website where you can use your existing account or set up a new account and pay with an eCheck

 What is an eCheck?  paypal.com

When you send money with an eCheck, the transaction will be held as "Pending" for 3-4 business days, until the electronic funds transfer has cleared your bank.

 Why should I use an eCheck? paypal.com

When you use eCheck, you don't have to have a credit card or alternate funding source attached to your PayPal account. In addition, using eCheck means you won't incur credit card debt, since the money comes directly out of your bank account. eCheck is like writing a check, only faster and more secure.

 How do I use an eCheck? paypal.com

 To use eCheck, just select it as your Funding Source when you send money.

1. Login to your PayPal account

2. Click on the Send Money tab

3. Enter the recipient's email address, the amount, the payment type, and an optional subject and note

4. Click Continue

5. Click the Funding Options link under the 'Source of Funds' heading

6. Choose the Instant Transfer radio button

7. Click Continue

8. Review the information on the confirmation page and click Send Money to complete your transaction

When I make an eCheck payment, when will the money be debited from my bank account? paypal.com

PayPal will send the request to your bank immediately. It will take up to 4 business days for the electronic funds transfer to be completed and for the funds to become available to the recipient of your payment.

If your bank initially declines the electronic funds transfer, the payment may be delayed for up to an additional 7 business days. In this case, the Expected Clearing Date listed in the recipient's transaction history will be updated to reflect the new date.

Why does it take so long for my recipient's account balance to reflect my eCheck payment? paypal.com

Because we must wait for the electronic funds transfer to clear your bank account, PayPal cannot credit your recipient's account balance immediately.

 

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Please take it back to your post office immediately in the original package. They will then make sure that the package is sent back to us. As soon as we receive it we will send you a replacement.

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In very rare cases the parcels experience a short delay. If your order has not arrived within 20 days, send us an e-mail. By stating your full name, your order number and the address where the parcel was to be sent, we will then make a claim with the post office. As soon as we receive confirmation of the lost parcel we will send you a replacement.

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Yes, you can send your order back within 30 days of purchase. After we have received it, we will refund you.

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Organic products do tend to cost more than their conventional counterparts. The production methods are much more intense and a great amount of handwork is involved. It's worth adding that the cost is somewhat relative. We like to think of the extra pennies spent on organic products as a daily contribution to the health of the planet, one well worth making if one is able. True costs to erosion, toxic wells, and poisoned life, including our own.

The cost of organic Tea Tree Oil is higher than that of conventional Tea Tree Oil because the organic price tag more closely reflects the true cost of growing Tea Tree Oil: substituting labor and intensive management for chemicals, the health and environmental costs of which are borne by society. These costs include cleanup of polluted water and remediation of pesticide contamination. Prices for organic Tea Tree Oil include costs of growing, harvesting, transportation and storage. In the case of processed Tea Tree Oil, processing and packaging costs are also included. Organically produced Tea Tree Oil must meet stricter regulations governing all these steps than conventional Tea Tree Oil. The intensive management and labor used in organic production are frequently more expensive than the chemicals routinely used on conventional farms.

Read more, click here.

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